ProDirectional ROC: Uninterrupted Excellence

At ProDirectional, we are dedicated to maintaining the highest standards of service for our esteemed customers.

Our ROC (Remote Operations Center) stands as a testament to our unwavering commitment to quality, backed by a robust set of failsafes and backups:

• Dual Fiber Providers: We ensure uninterrupted connectivity by partnering with two separate fiber providers, guaranteeing seamless operations even during unforeseen challenges.
• Corporate Starlink: Our backup connectivity through Starlink offers a fail-proof connection, ensuring continuous service, regardless of terrestrial conditions.
• Automatic Generator: In the event of a power outage, our automatic generator swiftly takes over, ensuring zero downtime and uninterrupted service delivery.
• Remote Workstations: Our team members are equipped with fully functional home stations, allowing us to seamlessly transition to remote work when road conditions or other factors prevent on-site presence. This redundancy ensures our readiness to serve you in any situation.

Our ROC team comprises highly skilled professionals who are dedicated to delivering the highest quality service possible. With these failsafes and backups in place, we are fully equipped to provide uninterrupted, top-tier service, regardless of the challenges we encounter.